Anonymous
Customer Service & Support
Full-time
Confidential
We are Hiring!!!Title: Regional Customer Managers (RCM) Industry: E-commerce/FCMG.Locations: Ogun( Ijebu/ Shagamu)Coverage: Assigned Region / Territory Employment Type: Full Time Reports to: Cluster Head / Growth Manager The Regional Customer Manager (RCM) owns regional execution of OmniClub membership growth by building and managing a scalable Customer Account Manager (CAM) workforce, supported by Regional COEs for recruitment, activation, and daily work tracking. Responsibilities:• Build and manage a strong pipeline of agents and CAMs across assigned areas (sourcing, screening, and selection).• Partner with Regional COEs to ensure fast recruitment and zero onboarding delays.• Drive on-ground onboarding, activation, and readiness of every agent/CAM within defined timelines.• Set clear monthly targets and ensure each agent delivers a minimum of 5 verified OmniClub members per month.• Enforce daily work tracking via COEs (leads, visits, follow-ups, onboarding) and close gaps quickly Run daily/weekly performance routines (stand-ups, field reviews, scorecards) to drive consistent delivery.• Coach CAMs in-field on pitching, objection handling, KYC quality, and conversion discipline.• Manage area-wise deployment and coverage to maximise reach, productivity, and conversion per territory.• Own region-wise Omni Club growth numbers and ensure growth is repeatable (not dependent on a few individuals).• Build a strong performance culture rooted in ownership, accountability, and continuous improvement. Requirements 1. Experience in Sales/Customer Management:a. Must have at least 5-7 years of experience in customer-facing roles, including managing a team of Account Managers or Customer Managers.b. Proven track record of managing and improving customer retention in a B2B or SaaS context.2. Leadership and Coaching:a. Experience in leading a team of customer-facing employees (preferably CAMs or equivalent).b. Evidence of successful coaching and performance management of team members.c. Ability to develop talent and drive accountability in others.3. Customer-Centric Mindset:a. Strong focus on customer retention and relationship-building, particularly in high-stakes or complex environments.b. Demonstrated ability to proactively solve problems, ensure high customer satisfaction, and drive customer loyalty. Compensation & Benefits:• Monthly Salary: 300k Fixed Net Salary and 200k based on performance.- Health Insurance- Performance Incentives/Bonuses - Paid Annual Leave - Other company benefits as applicable Candidates should be based near the locations. To apply please send CV to careers@omniretail.africa with the job title(RCM Ogun) as email subject.
Anonymous
Customer Service & Support
Full-time
Confidential
Anywhere in the world
1 month ago
Remote Requirements 12+ years of leadership experience in large-scale contact center or customer operations.Experience leading Quality Assurance, Workforce Management, and contact center technology governance functions.Proven experience managing multi-site and/or outsourced contact center operations.Strong analytics orientation with a KPI-driven operating discipline.Demonstrated success leading operational transformation initiatives at scale. Bachelor’s degree or equivalent experience
Anonymous
Customer Service & Support
Full-time
Confidential
Anywhere in the world
1 month ago
📍Remote RequirementsDegree in Business, Communications, Marketing, or related field.Demonstrated success managing performance and coaching teams.Experience handling escalated or complex customer interactions.Background in rewards/loyalty program support.Experience with CRM and call center platforms such as Salesforce, Zendesk, Twilio, Five9, or similar.Strong leadership, coaching, and team development capabilities.Excellent communication skills (verbal and written), with the ability to guide both customers and team members.
Anonymous
Customer Service & Support
Full-time
Confidential
Anywhere in the world
1 month ago
Remote (USA) Requirements3+ years of experience in customer experience1+ years of management experienceKnowledge of intercom or similar ticketing systemsYou have worked within multichannel support operations (chat, email, phone)Excellent written and verbal communication skillsPatience and compassion when handling difficult situations
Seven Up Bottling Company Recruitment
Customer Service & Support
Full-time
Confidential
Job Type: Full TimeQualification: BA/BSc/HNDExperience: 2 yearsLocation: LagosJob Field: Customer Care Job SummaryCustomer Service Representative is the front line of support for the company's customers. You'll be responsible for answering customer questions, resolving customer problems, and providing excellent customer service. ResponsibilitiesAnswer customer questions about products or servicesResolve customer problems and complaints in a timely mannerProvide customer support via various channelsEscalate complex customer issues to managementCollect and record customer feedbackHelp to improve the customer experience. QualificationsBachelor's Degree in Business Administration or relevant field.A minimum of 2 years of proven experience in a customer service position in a manufacturing industry or relevant industryMust be proficient in Igbo language and fluent in EnglishProficiency in Microsoft Office and customer service software.Must be open to working on a shift scheduleOutstanding written and verbal communication skills.Good understanding of management practices and techniques.Excellent leadership and interpersonal skills. Method of ApplicationInterested and qualified candidates should send their CV to: careers@sevenup.com using the Job Title as the subject of the email.
Anonymous
Customer Service & Support
Full-time
Confidential
Anywhere in the world
4 weeks ago
Work type - RemoteCompany: U.S. Swim School companyLocation: Fully Remote Compensation: USD $1,250 – $1,500 per monthEmployment Type: Full-Time | Remote (PST;CST;EST) Requirements•Professional and quiet remote work setup (PC) with reliable high-speed internet.•Strong Zoom presence and polished communication skills.•Ability to balance client interactions with administrative responsibilities.•Submission of an introductory video is required as part of the hiring process.
Anonymous
Customer Service & Support
Full-time
Confidential
Location: Lekki Phase 1, Lagos We are looking for enthusiastic and customer-focused male individuals to join our team as full-time, on-site Customer Service Representatives. In this role, you will handle customer inquiries via calls, emails, or chat, resolve issues, and ensure excellent customer experiences. We seek candidates with strong communication and problem-solving skills. Prior experience in customer service is a plus but not mandatory. Applicants should be comfortable working in rotational shifts. Shortlisted candidates will be contacted. Feel free to share this opportunity with anyone who might be interested.
Access Bank
Customer Service & Support
Full-time
Confidential
DescriptionTo ensure customer service needs are met by monitoring all interactions in the Contact Center. Functions & Responsibilities Coaching and mentoring of direct reportsCarrying out performance appraisals at appropriate times.Oversee and assist in resolving escalated operational and customer service issues.Provide day-to-day supervision and guidance of direct reportsIdentify individual and group training needs which are promptly addressed through EMS sessions and classroom training.Ensure all subordinates comply with documented rules, regulations & operational processes.Compiling, analyzing and distributing statistical and qualitative information relating to the performance and functions of the Contact Center.Use call recording applications to ensure adherence to set standards on inbound and outbound calls by Contact Center agents.Ensure Agents are rated based on given criteria.Report trends relating to all items on the quality evaluation forms within and across the Contact Centre TeamsMonitor, measure and report on the quality of training delivery in the Contact CentreIdentify and report on Training needs from the outcome of calls monitoring.Ensure a Training calendar is maintained and adhered to.Develop, and maintain Standard Operation Procedures.Ensure the following QA reports are timely and informative: Call Evaluation, CRMAdherence, Agent Attendance, follow up on VOC feedback.Liaise with Supervisors on their agents’ performance to ensure improvement.Quantitatively evaluates and recommends action plans based on all Contact Center reporting/analysis in order to enhance customer experience and drive operational efficiencies.Aid in determining staffing plan, based on call arrival patterns, forecasted phone/e-mail volumes, and agent skill staffing levels.Ensure proper training and on-boarding of new hires.Communicating new products/process developmentPrepare monthly team-based performance report to identify gaps and improvements.Assessing employees’ skills, performance, and productivity to identify areas of improvement (Training Need Identification).Regular communications on products and general information that can assist agent perform better on the job.Conducting monthly on the job assessment to identify knowledge gaps and bridge same where necessary.Identify and report on Training needs from the outcome of calls monitoring.Develop and deliver training on identified knowledge gaps.Develop individualized and group training programs that address specific business need. RequirementsProfessional RequirementsA good university first degree in any disciplineMinimum of 3 years in a bank and/or corporate solutions and/or payment institution. Experience in cards and electronic business will be an added advantage Skills / Competence Requirements RequiredKnowledge, Skills & Abilities Ability to balance department needs with scheduling requests, as well as conduct diplomatic discussions with representatives when unable to accommodate requestsAbility to exercise independent judgment and assume responsibility while making necessary decisions.Ability to handle occasional challenges of quality assurance scoring with management.Demonstrated leadership and problem-solving skills.Excellent written, verbal and communication skills.Excellent organization skills.Excellent time management skills.Excellent interaction skills.Ability to learn and apply skills quickly.Ability to work with a diverse group of people and manage a team of Agents Generic SkillsStrategic Focus/ OrientationIntegrity and DiscretionInitiative/ ProactiveEntrepreneurshipAnalytical skills / Problem solvingResilience, Tenacity and IntegrityInterpersonal skillsCommunication (oral & written) Supervisory SkillsLeadershipCoaching /Leadership / InfluencingInitiative/Entrepreneurship/ taking ownershipTeam building / conflict managementOrganization & coordinationGeneral managerial /administration
GOhiring
Customer Service & Support
Full-time
Confidential
Anywhere in the world
3 weeks ago
GOhiring is the leading software company for automated job posting and recruiting analytics. With our tool, recruiters can manage the entire job posting process in one place – from data-driven multiposting campaigns to in-depth analysis along the candidate journey. We help recruiters make the most out of their online job postings.As our Senior Customer Success Manager, you won’t just manage accounts; you will be a frontline driver of our strategic revenue operations. You will thrive at the intersection of customer outcomes, product innovation, and revenue growth. Your RoleOwn the Journey: You take full ownership of the customer lifecycle, from onboarding and activation to retention, renewal, and expansionDrive Activation: Drive higher activation rates and expand active product usage.Strategic Partnering: You act as a trusted advisor to internal and external stakeholders at all levels, providing guidance on recruitment strategies and market trends while acting as the "voice of the customer" internally to shape our product roadmapScale the Playbook: You will help build and maintain our CS playbook, defining the "tech-touch motion" that allows our product to lead the customer journey effectivelyRevenue Accountability: You manage a diverse book of business (SMB to Enterprise), using data to prioritize accounts and ensure high net revenue retention Your ProfileFull written and spoken fluency in German and EnglishYou bring multiple years of experience in Enterprise Customer Success or Account Management within the Software industry (e.g. SaaS, B2B)You have a proven track record of winning back or reactivating customers through strategic outreach and value reframingYou don't just "support" customers; you own business outcomes. You are proactive in managing risks and identifying expansion opportunitiesYou have a data-driven and analytical mindset with a focus on resultsYou are an excellent communicator, capable of navigating complex stakeholder landscapes and leading through changeThrives in a dynamic, lean environment, able to create structure and processes where neededYou are comfortable with technical product discussions, integrations (APIs), and using data literacy to drive decision-makingNice to have: Experience in the Tech-HR/Recruiting space, coaching junior team members, or change management sensitivity Why GOhiringRemote culture: Work from where you are most productive, whether that be at home, while traveling or in co-working spaces.Meeting the team: We get together twice a year for company offsites in different locations. Plus, you'll meet up with your direct team two more times each year.World-class team and onboarding: Here you can meet the team that will guide you through our hands-on onboarding, so you will be in good hands from the very beginning.Making a big difference in a small team: Direct collaboration, high-trust, lots of creative freedom, autonomy and learnings from each other.Technical set-up: We’ll get everything you need to ensure you have the best technical and system setup of your choice.Competitive package: Perfect mix of base salary, performance-related bonuses and great perks! Want to work together on the future of recruiting?Simply send us your CV or LinkedIn/Xing profile. No cover letter needed. We are happy to hear from you. Diversity and equal opportunity are very important to us. We are happy about the interest of all candidates and strive to provide feedback as quickly as possible.
Compovine Technologies Limited
Customer Service & Support
Full-time
Confidential
Location: Ikeja, Lagos Employment Type: Full-time Compovine Technologies Limited is an indigenous company with the main aim of offering Information Technology, Sales and Services to individuals and corporate organizations. Compovine Technology Limited currently has branches in Ibadan, Abuja, Lagos, Lokoja, Kano, Kaduna, Jos, Minna, Port Harcourt and Enugu, and we are still expanding. Interested candidates should possess a Bachelor's Degree or HND with 5-10 years experience. Application Closing Date31st March, 2026. Send your CV to: hr@compovine.com using the Job Title as the subject of the email.
