Onyibiz
Customer Service & Support
Full-time
NGN 75,000 - NGN 150,000
Onyibiz Consult & Insight is a business firm based in Lagos, Nigeria, that specializes inproviding services related to business consulting, project management, and marketing. They are focused on helping organizations with strategic business development, providing necessary insights to support operational success.We are recruiting to fill the position below:Job Title: Customer Service RepresentativeLocation: Ikeja, LagosEmployment Type: Full-time Job SummaryWe are looking for a customer-oriented service representative. ResponsibilitiesManage large amounts of incoming phone callsGenerate sales leadsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customers. RequirementsTrack record of over-achieving quotaStrong phone contact handling skills and active listeningFamiliarity with CRM systems and practicesCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectively. SalaryN120,000 - N150,000 per month. Application Closing Date10th April, 2026. How to ApplyInterested and qualified candidates should send their CV to: hronyizconsult@gmail.com using the Job Title as the subject of the mail.
Anonymous
Customer Service & Support
Full-time
Confidential
Job Type: Full TimeLocation: IslandHandle customer inquiries and complaintsProvide accurate information about our servicesMaintain proper client records and ensure smooth communication General Requirements:Good communication and interpersonal skillsStrong sense of responsibility and professionalismAbility to work independently and within a teamFor Field Agents: Experience working in a Finance institution & Marketer For Customer Service: OND/HND/BSc + customer service experience preferred (Female) What We Offer:Competitive salaryPerformance-based incentives (for Field Agents)Career growth opportunitiesSupportive and structured work environment How to Apply:Send your CV to hr.andrayfinance@gmail.comUse the role title as the subject of your email (e.g., “Female Field Agent Application” or “Customer Service Support Application”).
Moniepoint
Customer Service & Support
Full-time
Confidential
Job Type: Full Time , HybridQualification: BA/BSc/HNDExperience: 1 - 3 yearsLocation: LagosJob Field: Customer Care Job PurposeAt Moniepoint, we are on a mission to create financial happiness for everyone, everywhere. As an Issue Resolution Officer, you are the primary advocate for our customers when they face challenges with our loan products.Your role is to turn a frustrating experience into a moment of relief and trust. You’ll investigate disputes, resolve complex issues, and ensure that every customer feels heard and valued. By providing fair and timely solutions, you help us maintain the integrity of our financial ecosystem and keep our promise of reliable service to millions of people. Key ResponsibilitiesInvestigate & Resolve: Take full ownership of customer issues related to our loan products. You’ll conduct end-to-end investigations to find the root cause and provide a resolution that is both fair and compliant.Complex Case Management: Handle sensitive and escalated cases with empathy and precision. You’ll navigate tricky situations to ensure we reach the best possible outcome for both the customer and the company.Collaborative Problem Solving: Work closely with our technical and policy teams to fix underlying issues that impact our customers. You aren't just closing tickets; you’re helping us improve our systems.Maintain Integrity: Ensure every resolution follows our internal policies and regulatory standards. You’ll handle customer data with the highest level of confidentiality and care.Clear Communication: Keep customers updated throughout the resolution process. You’ll provide clear, human, and empathetic explanations, ensuring there’s no room for misinterpretation.Insights for Growth: Track and analyze trends in customer complaints. You’ll provide data-backed insights to help us prevent recurring issues and make our products even better. QualificationsA degree from a reputable institution.1-3 years of experience in a call center, customer service, or issue resolution role within a financial institution.System Savvy: You’re comfortable navigating CRM, loan management, or call management systems.Data Literate: You have a basic comfort level with data and can navigate multiple systems to find the information you need.Strong Communicator: Your verbal and written communication skills are excellent—you can explain complex policies in simple, relatable terms. About YouEmpathetic Hero: You genuinely care about helping people. You stay calm and resilient under pressure because you know your work makes a real difference in someone’s day.Master of Detail: You don’t miss the small things. You follow structured workflows precisely and take pride in the accuracy of your documentation.Problem-Solving Mindset: You enjoy "connecting the dots" to solve a puzzle. You’re always looking for a better way to do things.Reliable & Professional: You hold yourself to a high standard of integrity and confidentiality. You’re a "Regular Guy" (or girl) who people can depend on to do the right thing.
Moniepoint
Customer Service & Support
Full-time
Confidential
Job Type: Full Time , HybridQualification: BA/BSc/HNDExperience: 3 yearsLocation: LagosJob Field: Customer Care Job PurposeThe Issue Resolution Lead owns the end-to-end journey of turning customer friction into financial happiness. You'll lead a team dedicated to resolving complex complaints with fairness, speed, and mastery.This isn't just about closing tickets; it’s about identifying why things go wrong and partnering with teams across Moniepoint to fix the root cause. You ensure that when a customer has an issue, they leave the interaction feeling heard, respected, and supported. Key ResponsibilitiesLead and Coach: Guide a team of Issue Resolution Officers, setting clear quality standards and fostering a culture of mastery and empathy.Own the Escalation Path: Act as the final point of contact for complex issues, providing clear, factual, and regulatory-facing responses when needed.Root Cause Mastery: Analyse recurring complaints to find the "why" and collaborate with Product and Engineering teams to implement permanent fixes.Guard Compliance: Ensure all resolutions align with internal policies, data privacy laws, and regulatory guidelines without making the process feel bureaucratic.Standardise Excellence: Develop and continuously improve SOPs, resolution playbooks, and FAQs so the team always has the best tools to help our users.Data-Driven Insights: Track and report on performance metrics like SLA adherence and customer satisfaction to drive continuous improvement.Audit Readiness: Support regulatory reviews by maintaining impeccable case documentation and evidence of fair resolution. Qualifications3+ years of experience in customer support or issue resolution within fintech or financial services.At least 2 years in a leadership or supervisory role, with a track record of coaching teams to success.Deep analytical skills—you can see the pattern in the data and know how to act on it.Exceptional communication skills; you can explain complex fixes in simple, human terms.A high bar for integrity and accountability. Preferred QualificationsExperience working with CRM and ticketing systems (e.g., Zendesk, Freshdesk, or Salesforce).Knowledge of Nigerian financial regulations and data privacy requirements.Experience in a fast-growth startup or scale-up environment. About YouYou're a Problem Solver: You enjoy connecting the dots and bringing order to messy situations.You're Relatable: You speak like a human, not a manual. You understand that behind every ticket is a person trying to run a business or manage their life.You have Grit: You don't settle for "good enough." You take one step at a time to drive momentum and improve our systems.You're a Systems Thinker: You build for scale, creating processes that work today but can grow with us tomorrow.
Moniepoint
Customer Service & Support
Full-time
Confidential
Job Type: Full Time , HybridQualification: BA/BSc/HNDExperience: 3 yearsLocation: LagosJob Field: Banking , Customer Care Job PurposeThe Quality Assessment Lead is the guardian of service excellence at Moniepoint. You are responsible for ensuring that every interaction—whether in sales, collections, or support—meets our high standards of mastery and empathy.You don’t just "check boxes"; you identify the stories behind the data, coaching our teams to improve and ensuring our customers always interact with a knowledgeable, relatable, and reliable partner. Key ResponsibilitiesDesign the Framework: Build and implement robust quality assurance frameworks that define what "great" looks like across all agent functions.Master the Review Process: Conduct deep-dive reviews of calls, tickets, and cases to ensure compliance, accuracy, and a human touch.Drive Insights: Track and analyze key metrics like First Call Resolution (FCR) accuracy, CSAT drivers, and error trends to find the "why" behind the numbers.Empower through Coaching: Provide structured, actionable feedback and coaching recommendations that help our agents grow as professionals.Solve Root Causes: Identify why quality failures happen and collaborate with stakeholders to implement systemic fixes rather than just treating symptoms.Collaborative Improvement: Work closely with training and product teams to update scripts, refine procedures, and develop training materials that boost overall efficiency.Support Growth: Lead agent retraining initiatives based on quality insights, ensuring our frontline is always equipped to succeed. Qualifications3+ years of experience in a call center or high-volume support environment.At least 2 years of experience in team management, quality assurance, coaching, or training.Exceptional attention to detail—you notice the things others miss.Strong leadership and stakeholder management skills; you can influence teams and collaborate effectively across the business.High ethical standards with a deep commitment to candour, integrity, and accountability.Proven ability to identify root causes and recommend effective, scalable solutions. Preferred QualificationsExperience with QA software (e.g., Klaus, MaestroQA) and CRM systems like Zendesk or Salesforce.Data visualization skills or experience using BI tools to report on quality trends.Experience in fintech or financial services, with an understanding of relevant compliance standards. About YouYou're a Guardian of Standards: You have a high bar for excellence and take pride in helping others reach it.You're a Coach at Heart: You enjoy seeing people improve and know how to deliver feedback in a way that is supportive and motivating.You're Analytical: You love connecting the dots between individual interactions and macro trends.You're Organized: You can manage multiple priorities and deadlines without losing your focus on quality.
First Bank
Customer Service & Support
Full-time
Confidential
Job Type: Full TimeQualification: BA/BSc/HNDLocation: LagosJob Field: Customer Care Project and Stakeholders Management:Conduct sanity checks on all deployed CRM modules and features to ensure stability and performance.Coordinate User Acceptance Testing (UAT) and facilitate the development of Business Requirement Documents (BRDs) with all relevant stakeholders.Engage stakeholders to gather feedback and align CRM functionalities with evolving business needs.Track project milestones and ensure timely delivery of CRM enhancements and deployments. Application Support:Act as the liaison between end users, vendors, service providers, and the IT team to ensure seamless communication and issue resolution.Identify and design CRM-related report requirements, including list views, dashboards, and analytics.Configure workflow rules, business processes, and automation based on user requirements.Collaborate with internal and external teams to ensure the CRM environment is properly configured, maintained, and optimized.Provide technical support and troubleshoot software issues, working closely with both end users and technical teams.Monitor system performance and recommend improvements to enhance efficiency and user experience. Help Desk Support:Respond promptly to user and system issues, providing effective troubleshooting and resolution.Analyze recurring issues and communicate findings to assess needs and propose long-term solutions.Work closely with business leaders to translate requirements into configuration and customization solutions that meet delivery and project goals.Maintain monthly usage statistics and monitor CRM adoption to identify gaps and recommend business solutions.Train new users on CRM functionalities and best practices.Provide ongoing training to existing users on new features, modules, and updates.Develop and maintain comprehensive training materials, user guides, and documentation.Promote user adoption through workshops, demos, and support sessions. Training and Documentation:Continuous Improvement and InnovationIdentify improvement opportunities and assist in implementing enhancements that maximize the value of the CRM solution.Stay updated on Microsoft Dynamics 365 updates and industry trends to recommend innovative features and tools.Evaluate feedback and usage data to refine CRM strategies and ensure alignment with organizational goals. JOB REQUIREMENTSEDUCATIONComputer science, IT or other relevant numerate discipline EXPERIENCEExperience in the user Microsoft Dynamics 365 and its implementation across various business functions such as services, sales etc.Proficient in Microsoft CRM tools and the Microsoft Power Platforms i.e Power BI, Power Apps, and Power Automate.demonstrate excellent presentation skills, Stakeholder Management, and Exceptional written and verbal communication skills
Anonymous
Customer Service & Support
Full-time
NGN 300,000 - NGN 400,000
📍 Location: Lagos, Nigeria (Remote for now, On-site later)💼 Industry: Fintech (Crypto & Forex Trading)💰 Salary: ₦300,000 – ₦400,000 + Incentives & Benefits 🔹 Role OverviewWe are looking for an experienced Customer Support Team Lead to oversee and grow our customer service operations for global trading clients. This role is ideal for someone with strong Forex/CFD support experience, hands-on Zendesk expertise, and proven leadership capabilities.You will be responsible for driving service excellence, optimizing workflows, and ensuring an outstanding customer experience. 🔹 Key Responsibilities- Lead and manage a team of 10+ customer support agents- Monitor and drive KPIs (SLA, response time, resolution time, CSAT)- Oversee daily operations across live chat, email, and phone support- Manage and optimize Zendesk (workflows, triggers, automations, reporting)- Conduct quality assurance (ticket reviews, call evaluations)- Train, coach, and evaluate team performance- Develop SOPs, knowledge base content, and support guidelines- Handle escalations, including trading-related issues- Collaborate with internal teams (Operations, Compliance, Payments, Product)- Analyze reports and continuously improve support performance 🔹 Requirements- Fluent in English (C1 level); local languages are an added advantage- 4+ years in customer support (Forex/CFD experience preferred)- 2+ years managing large support teams (20+ agents)- Strong Zendesk administration experience- Solid knowledge of Forex trading (leverage, margin, spreads, etc.)- Experience with KPI management and service quality monitoring- Strong leadership, communication, and analytical skills- Ability to thrive in a fast-paced fintech environment 🔹 Preferred Qualifications- Experience with MetaTrader 4/5 or similar platforms- Background in global brokerage or fintech companies- Experience managing remote or multi-language support teams- Familiarity with Zendesk Analytics or similar tools
Anonymous
Customer Service & Support
Full-time
Confidential
Company: Brightsight Media LtdLocation: 17, Olaleye Street, Off Oguntolu Road, Shomolu, Lagos. Role OverviewWe are looking for an Account Management (Customer Success) professional to drive merchantgrowth, retention, and revenue expansion. The ideal candidate will combine strategic thinking withstrong execution skills. Requirements1 Bachelor’s degree in a relevant field2 4–6 years Agency experience in Client Service, Account Management or Merchant Growth(B2B/SaaS)3 Proven ability to drive revenue growth and retention4 Strong business understanding5 Excellent communication skills6 Experience mentoring team members7 Strong analytical mindset8 Experience with Freshdesk, Slack, Google Workspace is a plus9 Proactive and entrepreneurial mindset Key Responsibilities1 Manage and grow key merchant accounts2 Drive customer engagement and retention3 Identify upselling opportunities4 Monitor customer performance5 Collaborate with internal teams6 Provide insights to improve customer experience How to ApplySend your CV to: info.brightsightmedia@gmail.comOr WhatsApp: 08166580886Join a dynamic and fast-growing team at Brightsight Media Ltd.
RS Hunter Limited
Customer Service & Support
Full-time
Confidential
📍Lagos Requirements●2+ previous customer/sales rep or retail experience preferred (party or gift store experience is a plus)●Strong communication and interpersonal skills●Friendly, persuasive, and customer-oriented attitude●Basic computer, math and POS system skills●Bachelor's Degree in a relevant field.
THE/STUDIO
Customer Service & Support
Full-time
Confidential
Anywhere in the world
1 week ago
Team: Customer ExperienceLocations: Multiple locationsRemote status: Fully RemoteEmployment type: Full-time About UsAt THE/STUDIO, our vision is to empower individuals, regardless of their expertise, to unleash their creativity and bring their unique ideas to life through the production of custom products. We are committed to delivering top-quality customized products that not only exceed expectations but also provide a seamless and awe-inspiring experience via our exceptional team and AI-integrated systems. By shouldering the manufacturing burdens, we liberate our customers to focus on their true passions, driving them towards remarkable success and fulfillment. Together, we turn dreams into tangible realities and shape a world where creativity knows no bounds.Our headquarters are in Los Angeles, California, but we are a truly global company with team-members across the U.S., Europe, South America, Africa, and Asia/Pacific. We have gone to a fully remote working platform so that we can attract the world’s best talent.All roles at THE/STUDIO are 100% remote from anywhere in the world, as long as you have all your tools and a fast, stable internet connection!We know that some applicants will not meet all the requirements, so we encourage you to apply anyway so we can determine if something else might be a good fit! 💻 The RoleAs a Customer Service Manager, you will play a key role in leading our customer service team, ensuring efficient, high-quality service delivery, and helping us maintain our reputation for outstanding client relationships. You will oversee the team responsible for answering inquiries, resolving issues, and supporting our clients throughout their journey with us. You will be a critical liaison between the customer service department and other teams, working to continuously improve processes and enhance the overall client experience. Responsibilities:Lead, mentor, and manage the day-to-day operations of the Customer Service team.Train and develop team members to ensure they have the tools and knowledge to perform at their best.Act as an escalation point for complex or high-priority customer issues, working closely with customers to resolve concerns efficiently.Monitor customer interactions and feedback to identify trends, opportunities for improvement, and potential areas of innovation.Work with cross-functional teams (Sales, Marketing, Design, and Operations) to ensure customer expectations are met and exceeded.Develop and implement best practices for customer service processes and workflows.Analyze customer service metrics to track team performance and customer satisfaction, providing regular reporting to leadership.Drive initiatives to enhance customer loyalty, satisfaction, and retention.Create and maintain detailed customer service documentation, FAQs, and knowledge base content.Foster a positive, solution-oriented work environment, ensuring the team feels supported and empowered. Qualifications:5+ years of experience in customer service, with at least 2 years in a leadership or managerial role.Strong experience managing a team and fostering a collaborative, customer-centric culture.Excellent communication skills, both written and verbal, with the ability to engage clients and teams effectively.Experience working with startups, e-commerce, fashion, or apparel/product manufacturing preferred.Strong problem-solving and conflict resolution skills.Ability to work under pressure and manage multiple priorities in a fast-paced environment.Familiarity with customer service platforms and CRM tools.A passion for delivering exceptional service and building lasting client relationships.Prior experience in a creative or design-driven environment is a plus.Strong organizational skills and attention to detail.Willingness to work US business hours.Required language(s): English THE/STUDIO’s Company ValuesIntellectually curious - possesses a natural disposition and comfort to ask questions, challenge the status quo, and a desire to ‘get to the bottom of things’ if they see something not quite rightSelf-motivated with a meaningful reason to deliver excellenceGood communication skills that enhance collaboration, minimize misunderstandings, and at a frequency that is appropriate for a remote teamRadical candor - Coachable, accepting of constructive negative feedback and willing to provide constructive negative feedback where applicableOperates with a level of urgency - values immediate action where prudent, enables quick decision-making, swift problem-solving, and seizing opportunities in a dynamic business environmentNatural customer centricity - has an affinity to always start their train of thought or analysis with the customer’s perspective, bias towards talking to the customer to understand themResults-driven - focuses on achieving and exceeding measurable objectives Our Typical Hiring ProcessSubmit an application. IMPORTANT: Please submit your resume/CV in EnglishInitial Chat with Founder/CEOHiring Manager InterviewAssessment/Case StudyFinal InterviewReference Check Note that every role is different, so the process may vary depending on the requirements of the role. Regardless of the result, we always inform candidates via email.At THE/STUDIO, we know that our Company's strength lies in the diversity of our team. THE/STUDIO is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal opportunities for all applicants and individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation.
