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2 Jobs Available Now

Internal Control Officer

Anonymous

Quality Control & Assurance Full-time NGN 500,000 and above

Lagos

1 hour ago

URGENT!We are recruiting for the role of an INTERNAL CONTROL OFFICER for one of our clients, a group of companies with interests in the financial and travel industry.Location: Victoria Island, Lagos.4 - 5 years cognate experience as an Internal Control officer, especially in financial services. Certification is highly desired.Salary: 500 - 650k monthly. Male candidates are preferred.CVs can be sent to strategichireafricaconsulting@gmail.com using the subject as title of the email.Please rebroadcast.

Operation Support Officer

Job Intel

Admin & Office Full-time NGN 100,000 - NGN 200,000

Lagos

2 hours ago

VACANCYJOB TITILE: Operation Support OfficerJOB LOCATION: LagosREMUNERATION: 193k netResponsibilities• Review and validate onboarding data to ensure accuracy and completeness.• Cross-check submitted documentation against internal policies and regulatory requirements & resolve data discrepancies or missing information.• Maintain accurate records and audit trails of all validation and onboarding activities while ensuring full compliance with data protection, privacy, and regulatory standards.• Support continuous improvement initiatives for onboarding and data validation processes while managing onboarding for customers, agents, and merchants, including tracking, monitoring, and evaluating onboarding progress.• Act as the primary point of contact for customers, delivering exceptional service and resolving inquiries efficiently.• Build and maintain strong relationships with internal and external stakeholders to optimize business operations and achieve organizational objectives.• Log all customer complaints in the Customer Relationship Management (CRM) system, follow through to resolution, and provide timely feedback to customers.• Implement robust Know Your Customer (KYC) procedures to verify the identities of new clients and partners.• Conduct comprehensive due diligence, background checks, and documentation validation to ensure compliance with financial regulations.• Handle card-related customer requests and issues promptly to ensure seamless service delivery.• Investigate and resolve delayed or failed card transfers and withdrawals to maintain high customer satisfaction.• Ensure strict compliance with internal policies and regulatory standards governing banking operations.• Communicate effectively with internal and external stakeholders to provide timely updates on Banking operation progress.• Organize and archive records to support easy access, auditing, and reporting requirements.• Review transaction logs and supporting documentation to validate customer claims and disputes.• Collaborate with internal teams and external partners to achieve timely and effective management      Requirements• B.Sc./HND in only Social Sciences or related discipline.• Relevant post graduate qualification may be an added advantage.• 0-3 years’ experience in area of specialization.• Experience in onboarding administration within the financial industry, with a strong understanding of banking operations and requirements.• In-depth knowledge of financial industry regulations and compliance standards, including cards operations and customer escalation resolution.• Proficient in using software and digital tools for documentation, record keeping, and reporting.ApplicationQualified applicants should apply using the apply button 

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