VP Contact Center and Contact Care

Job Summary

Remote

Requirements 
12+ years of leadership experience in large-scale contact center or customer operations.
Experience leading Quality Assurance, Workforce Management, and contact center technology governance functions.
Proven experience managing multi-site and/or outsourced contact center operations.
Strong analytics orientation with a KPI-driven operating discipline.
Demonstrated success leading operational transformation initiatives at scale. 
Bachelor’s degree or equivalent experience