Anonymous
Customer Service & Support
Full-time
Confidential
Company: Brightsight Media LtdLocation: 17, Olaleye Street, Off Oguntolu Road, Shomolu, Lagos. Role OverviewWe are looking for an Account Management (Customer Success) professional to drive merchantgrowth, retention, and revenue expansion. The ideal candidate will combine strategic thinking withstrong execution skills. Requirements1 Bachelor’s degree in a relevant field2 4–6 years Agency experience in Client Service, Account Management or Merchant Growth(B2B/SaaS)3 Proven ability to drive revenue growth and retention4 Strong business understanding5 Excellent communication skills6 Experience mentoring team members7 Strong analytical mindset8 Experience with Freshdesk, Slack, Google Workspace is a plus9 Proactive and entrepreneurial mindset Key Responsibilities1 Manage and grow key merchant accounts2 Drive customer engagement and retention3 Identify upselling opportunities4 Monitor customer performance5 Collaborate with internal teams6 Provide insights to improve customer experience How to ApplySend your CV to: info.brightsightmedia@gmail.comOr WhatsApp: 08166580886Join a dynamic and fast-growing team at Brightsight Media Ltd.
GAOTek
Other
Internship
Confidential
Anywhere in the world
1 week ago
GAOTek Inc. (GAO Group of Companies), a global leader in tech solutions with clients in more than 50 countries, is expanding its international remote internship program. We are looking for motivated individuals seeking real-world global experience. Open Positions (Now Hiring):• Human Resources (HR)• Email Marketing/Lead Generation/BD/DM• Virtual Assistant• AI Technical Content Writer• Video Editing• Search Engine Optimization (SEO)•Digital Marketing•Web developmentWork Mode: Remote Eligibility: Students, fresh graduates, or individuals seeking global work experience Application Instructions: Submit your application to (adebolaodunayo9@gmail.com) with the subject line as the role you are applying for.
Anonymous
Brand & Communications
Full-time
Confidential
About the Role: The PR Intern will assist in shaping and maintaining the company’s public image by engaging with the audience, sharing updates, and handling online conversations across digital platforms. This role provides practical exposure to reputation management, communication strategy, and real-time public engagement. Key Responsibilities: • Assist in building and maintaining the company’s public image through effective communication.• Draft and share engaging updates, announcements, and content across platforms.• Monitor and respond to online feedback, including managing sensitive or negative comments with professionalism and empathy.• Support community engagement efforts on fast-moving platforms such as social media.• Collaborate with HR and PR Managers to develop messaging aligned with the company’s voice.• Escalate critical issues to managers when necessary.• Contribute creative ideas to enhance public relations strategies and campaigns.• Learn and apply best practices in PR, communication, and brand reputation management. Requirements: • Strong written and verbal communication skills.• Creativity, adaptability, and eagerness to learn.• Professionalism and empathy when handling sensitive feedback.• Ability to work collaboratively in a remote team environment.• Basic understanding of social media platforms and online engagement. What You will Gain: • Hands-on experience in PR and online reputation management.• Guidance and mentorship from experienced professionals.• Exposure to real-time company reputation challenges and solutions.• Opportunity to contribute fresh ideas and see their impact.• A supportive environment to develop communication and public relations skills. 📩 𝗔𝗽𝗽𝗹𝘆 𝗡𝗼𝘄: Send your resume to "adebolaodunayo9@gmail.com": Public Relations Internship
Paystack
Information Technology
Full-time
Confidential
Paystack’s mission is to power African ambition. Over 300K of some of the most renowned businesses in Nigeria, as well as a growing number of merchants in South Africa, Ghana, and Kenya use Paystack’s modern payments gateway. They include the likes of MTN, Burger King, UPS, AXA Mansard Insurance, FairMoney, PiggyVest, FilmHouse Cinemas, Smile Communications, Air Peace Airlines, Crocs, Under Armour, Richemont Lifestyle Group (RLG), and many others.In 10 years, our growing team has introduced a steady cadence of innovation within the online payments landscape, such as automated recurring payments, the ability for customers to pay directly from their bank accounts, automated chargebacks, and much more. We’ve been acquired by Stripe and are doubling down on the mission to help build out Africa’s payments infrastructure.We’re obsessed about building the best place to work on the continent while accelerating digital commerce across Africa and we need your help! About the Senior Data Protection Associate RoleWe are looking for a Senior Data Protection Associate — a detail-oriented professional who has extensive privacy experience and is excited about compliance, technology, and privacy.This is a senior role reporting directly to the global Data Protection Officer. You will own Paystack’s global privacy operating model, serving as the custodian of data protection and privacy compliance. The role will help develop and drive processes for our Global Privacy Compliance Program, with a particular focus on Europe and Africa. You will be part of the team that works to ensure that Paystack’s products and business operations comply with laws, ethics and best practices in data protection and privacy. You will work with cross-functional stakeholders across Product, Security GRC, Marketing, Risk and Compliance teams, balancing data and AI governance with product innovation, paying exquisite attention to detail, and taking delight in driving compliance strategy across Paystack entities, products and services, specifically as they relate to the African market. What you'll be doingStrategy & VisionOwn the privacy program roadmap and strategy for Paystack entitiesDevelop, own, and continually evolve Paystack’s global privacy operating model to assess the program's health and compliance effectiveness with metrics. This includes defining core frameworks, records of processing, and compliance structures that effectively balance rapid AI-driven product development and quick launches with resource constraintsMaintain a clear prioritization framework that reconciles compliance and business impact. Execution & DeliveryTranslate strategy into actionable roadmaps with clear milestonesOversee compliance efforts across various jurisdictions, including coordinating localised audits, adapting the program for region-specific requirements and managing legal/regulatory variationsPartner with Engineering, Infrastructure and Data teams to build privacy into systemsDrive privacy-by-design initiatives to ensure rapid deployment of new products into global markets Operational Excellence / AutomationDefine and own key risk indicators for data privacy and AI governance within the business contextEnhance sensitive data governance frameworks, including data classification and retention policy enforcement, access controls, and privileged data review cyclesIdentify and remove data protection compliance bottlenecks across the product development, third party contracting and data lifecycle journeysLead continuous improvement programs focused on identified privacy risks across various themes (third party risk management, data protection impact assessment, cross border data transfer, data deletion, data subject rights etc.) CollaborationServe as the privacy counsel voice of the Company translating pain points and complex privacy issues into driving PIV opportunitiesBuild, lead, and mentor the Data Protection OfficeStrategically manage the Data Subject Rights (DSR) process, working with Privacy Ops, Privacy Engineering, Customer Experience, and Engineers to ensure compliant fulfilment, monitor intake SLAs, and suggest tooling improvements to automate the processProvide reporting to the Data Governance Committee, and assist with reporting to the AI Governance Committee that is decision-oriented and quantifies trade-offs What it takes to succeed in the roleYou:Strong project/program management and reporting skills, with the ability to manage complex, multi-functional projects under strict timelinesDeep understanding of global data protection regimes, with knowledge of African legislationExceptional leadership and stakeholder management skills with strong independent decision makingStrong AI literacy and governance experienceExperience with audits, vendor/third-party oversight, and change managementRequired Skills & Experience:Bachelor's degree in Business, Information Security, or a related field; 5+ years of experience managing an enterprise-level compliance or privacy program with cross-functional influenceReported directly to C-suite/leadership, engaged senior stakeholders such as BoardAbility to align privacy and AI governance programs to industry frameworks (ISO suite, NIST).Ability to collaborate on a strategic level to improve privacy processes, including identifying improvements to procedures such as data subject rights handling and other operational workflows as the program maturesAbility to set a 12-month vision while still performing IC tasksKnowledge depth on US, European, and African data privacy regulations and the regimes governing transfer of data between various jurisdictionsWhile this isn't a requirement, it'll be a plus if you have:Industry-leading certifications such as CIPM, CIPP/E, or CIPP/USIn-house experience over consultancy experienceExperience implementing privacy tooling (GRC, DSR platforms, data catalogues i.e. OneTrust, Vanta etc.) BenefitsCompetitive compensation package and benefits13th month bonusEquity compensationFull medical coverageWellbeing stipendGenerous leave and sabbatical policiesHybrid working environmentSmart, kind colleagues who’re invested in your growth.
Anonymous
Customer Service & Support
Full-time
NGN 300,000 - NGN 400,000
📍 Location: Lagos, Nigeria (Remote for now, On-site later)💼 Industry: Fintech (Crypto & Forex Trading)💰 Salary: ₦300,000 – ₦400,000 + Incentives & Benefits 🔹 Role OverviewWe are looking for an experienced Customer Support Team Lead to oversee and grow our customer service operations for global trading clients. This role is ideal for someone with strong Forex/CFD support experience, hands-on Zendesk expertise, and proven leadership capabilities.You will be responsible for driving service excellence, optimizing workflows, and ensuring an outstanding customer experience. 🔹 Key Responsibilities- Lead and manage a team of 10+ customer support agents- Monitor and drive KPIs (SLA, response time, resolution time, CSAT)- Oversee daily operations across live chat, email, and phone support- Manage and optimize Zendesk (workflows, triggers, automations, reporting)- Conduct quality assurance (ticket reviews, call evaluations)- Train, coach, and evaluate team performance- Develop SOPs, knowledge base content, and support guidelines- Handle escalations, including trading-related issues- Collaborate with internal teams (Operations, Compliance, Payments, Product)- Analyze reports and continuously improve support performance 🔹 Requirements- Fluent in English (C1 level); local languages are an added advantage- 4+ years in customer support (Forex/CFD experience preferred)- 2+ years managing large support teams (20+ agents)- Strong Zendesk administration experience- Solid knowledge of Forex trading (leverage, margin, spreads, etc.)- Experience with KPI management and service quality monitoring- Strong leadership, communication, and analytical skills- Ability to thrive in a fast-paced fintech environment 🔹 Preferred Qualifications- Experience with MetaTrader 4/5 or similar platforms- Background in global brokerage or fintech companies- Experience managing remote or multi-language support teams- Familiarity with Zendesk Analytics or similar tools
First Bank
Customer Service & Support
Full-time
Confidential
Job Type: Full TimeQualification: BA/BSc/HNDLocation: LagosJob Field: Customer Care Project and Stakeholders Management:Conduct sanity checks on all deployed CRM modules and features to ensure stability and performance.Coordinate User Acceptance Testing (UAT) and facilitate the development of Business Requirement Documents (BRDs) with all relevant stakeholders.Engage stakeholders to gather feedback and align CRM functionalities with evolving business needs.Track project milestones and ensure timely delivery of CRM enhancements and deployments. Application Support:Act as the liaison between end users, vendors, service providers, and the IT team to ensure seamless communication and issue resolution.Identify and design CRM-related report requirements, including list views, dashboards, and analytics.Configure workflow rules, business processes, and automation based on user requirements.Collaborate with internal and external teams to ensure the CRM environment is properly configured, maintained, and optimized.Provide technical support and troubleshoot software issues, working closely with both end users and technical teams.Monitor system performance and recommend improvements to enhance efficiency and user experience. Help Desk Support:Respond promptly to user and system issues, providing effective troubleshooting and resolution.Analyze recurring issues and communicate findings to assess needs and propose long-term solutions.Work closely with business leaders to translate requirements into configuration and customization solutions that meet delivery and project goals.Maintain monthly usage statistics and monitor CRM adoption to identify gaps and recommend business solutions.Train new users on CRM functionalities and best practices.Provide ongoing training to existing users on new features, modules, and updates.Develop and maintain comprehensive training materials, user guides, and documentation.Promote user adoption through workshops, demos, and support sessions. Training and Documentation:Continuous Improvement and InnovationIdentify improvement opportunities and assist in implementing enhancements that maximize the value of the CRM solution.Stay updated on Microsoft Dynamics 365 updates and industry trends to recommend innovative features and tools.Evaluate feedback and usage data to refine CRM strategies and ensure alignment with organizational goals. JOB REQUIREMENTSEDUCATIONComputer science, IT or other relevant numerate discipline EXPERIENCEExperience in the user Microsoft Dynamics 365 and its implementation across various business functions such as services, sales etc.Proficient in Microsoft CRM tools and the Microsoft Power Platforms i.e Power BI, Power Apps, and Power Automate.demonstrate excellent presentation skills, Stakeholder Management, and Exceptional written and verbal communication skills
Anonymous
Admin & Office
Full-time
NGN 150,000 - NGN 300,000
Location: Ajah, Lagos Island Work Mode: HybridSalary: 200,000 Plus HMO and PensionIndustry: FintechKey Responsibilities• Lead end-to-end customer onboarding from signup to full product adoption • Configure Monie book POS to fit customer operations • Deliver engaging training sessions to drive user confidence and usage • Monitor adoption metrics and proactively support at-risk customers • Build strong customer relationships and provide timely issue resolution • Document onboarding progress and ensure smooth handover to Account Managers • Share customer feedback to improve product and onboarding experience Requirements• 2–4 years experience in onboarding, customer success, or implementation (SaaS/POS preferred) • Strong communication, training, and problem-solving skills • Customer-first mindset with high attention to detail • Ability to manage multiple onboarding projects simultaneously • Tech-savvy and adaptable Interested candidates should send their cv to oakinlami@icsoutsourcing.com using the Job title as the subject
Anonymous
Banking
Full-time
Confidential
Location: Orlu, Imo StateSalary: 206k HMO, pension Job Description:Responsible for handling daily cash transactions, assisting customers with basic banking services, and ensuring accurate and efficient front-desk operations. Responsibilities:-Handle deposits, withdrawals, and other transactions-Provide excellent customer service-Balance cash and maintain records-Ensure compliance with procedures Requirements:Bachelor’s degree or it's equivalent (minimum Second Class Lower)Good communication and numerical skills
Anonymous
Accounting/Finance
Full-time
Confidential
Location: Lagos, NigeriaEmployment Type: Full-TimeSalary: Negotiable Available Roles1. Finance Controller – Shared Services & Outsourcing (Team 1) 2. Finance Controller – Operations & Investments (Team 2) Role OverviewThe Finance Controllers will oversee end-to-end accounting, financial reporting, compliance, and treasury coordination across multiple entities. These roles require strong technical accounting expertise and the ability to manage multi-entity financial operations. Key Responsibilities• Manage full accounting cycle (GL, reconciliations, reporting) • Oversee statutory compliance (PAYE, VAT, WHT, pension) • Prepare monthly financial and entity cluster reports • Review and approve reconciliations and payment schedules • Manage intercompany accounting and billing • Supervise finance team members • Ensure compliance with sector-specific financial regulations Requirements• Bachelor’s degree in Accounting or Finance • ACA/ACCA finalist or newly qualified • 4–6 years’ relevant experience • Strong multi-entity accounting experience • Proficiency in Excel and accounting systems • Experience in shared services, outsourcing, or regulated sectors is an advantage
Moniepoint
Customer Service & Support
Full-time
Confidential
Job Type: Full Time , HybridQualification: BA/BSc/HNDExperience: 3 yearsLocation: LagosJob Field: Banking , Customer Care Job PurposeThe Quality Assessment Lead is the guardian of service excellence at Moniepoint. You are responsible for ensuring that every interaction—whether in sales, collections, or support—meets our high standards of mastery and empathy.You don’t just "check boxes"; you identify the stories behind the data, coaching our teams to improve and ensuring our customers always interact with a knowledgeable, relatable, and reliable partner. Key ResponsibilitiesDesign the Framework: Build and implement robust quality assurance frameworks that define what "great" looks like across all agent functions.Master the Review Process: Conduct deep-dive reviews of calls, tickets, and cases to ensure compliance, accuracy, and a human touch.Drive Insights: Track and analyze key metrics like First Call Resolution (FCR) accuracy, CSAT drivers, and error trends to find the "why" behind the numbers.Empower through Coaching: Provide structured, actionable feedback and coaching recommendations that help our agents grow as professionals.Solve Root Causes: Identify why quality failures happen and collaborate with stakeholders to implement systemic fixes rather than just treating symptoms.Collaborative Improvement: Work closely with training and product teams to update scripts, refine procedures, and develop training materials that boost overall efficiency.Support Growth: Lead agent retraining initiatives based on quality insights, ensuring our frontline is always equipped to succeed. Qualifications3+ years of experience in a call center or high-volume support environment.At least 2 years of experience in team management, quality assurance, coaching, or training.Exceptional attention to detail—you notice the things others miss.Strong leadership and stakeholder management skills; you can influence teams and collaborate effectively across the business.High ethical standards with a deep commitment to candour, integrity, and accountability.Proven ability to identify root causes and recommend effective, scalable solutions. Preferred QualificationsExperience with QA software (e.g., Klaus, MaestroQA) and CRM systems like Zendesk or Salesforce.Data visualization skills or experience using BI tools to report on quality trends.Experience in fintech or financial services, with an understanding of relevant compliance standards. About YouYou're a Guardian of Standards: You have a high bar for excellence and take pride in helping others reach it.You're a Coach at Heart: You enjoy seeing people improve and know how to deliver feedback in a way that is supportive and motivating.You're Analytical: You love connecting the dots between individual interactions and macro trends.You're Organized: You can manage multiple priorities and deadlines without losing your focus on quality.
