THE/STUDIO
Customer Service & Support
Full-time
Confidential
Anywhere in the world
1 week ago
Team: Customer ExperienceLocations: Multiple locationsRemote status: Fully RemoteEmployment type: Full-time About UsAt THE/STUDIO, our vision is to empower individuals, regardless of their expertise, to unleash their creativity and bring their unique ideas to life through the production of custom products. We are committed to delivering top-quality customized products that not only exceed expectations but also provide a seamless and awe-inspiring experience via our exceptional team and AI-integrated systems. By shouldering the manufacturing burdens, we liberate our customers to focus on their true passions, driving them towards remarkable success and fulfillment. Together, we turn dreams into tangible realities and shape a world where creativity knows no bounds.Our headquarters are in Los Angeles, California, but we are a truly global company with team-members across the U.S., Europe, South America, Africa, and Asia/Pacific. We have gone to a fully remote working platform so that we can attract the worldâs best talent.All roles at THE/STUDIO are 100% remote from anywhere in the world, as long as you have all your tools and a fast, stable internet connection!We know that some applicants will not meet all the requirements, so we encourage you to apply anyway so we can determine if something else might be a good fit! đť The RoleAs a Customer Service Manager, you will play a key role in leading our customer service team, ensuring efficient, high-quality service delivery, and helping us maintain our reputation for outstanding client relationships. You will oversee the team responsible for answering inquiries, resolving issues, and supporting our clients throughout their journey with us. You will be a critical liaison between the customer service department and other teams, working to continuously improve processes and enhance the overall client experience. Responsibilities:Lead, mentor, and manage the day-to-day operations of the Customer Service team.Train and develop team members to ensure they have the tools and knowledge to perform at their best.Act as an escalation point for complex or high-priority customer issues, working closely with customers to resolve concerns efficiently.Monitor customer interactions and feedback to identify trends, opportunities for improvement, and potential areas of innovation.Work with cross-functional teams (Sales, Marketing, Design, and Operations) to ensure customer expectations are met and exceeded.Develop and implement best practices for customer service processes and workflows.Analyze customer service metrics to track team performance and customer satisfaction, providing regular reporting to leadership.Drive initiatives to enhance customer loyalty, satisfaction, and retention.Create and maintain detailed customer service documentation, FAQs, and knowledge base content.Foster a positive, solution-oriented work environment, ensuring the team feels supported and empowered. Qualifications:5+ years of experience in customer service, with at least 2 years in a leadership or managerial role.Strong experience managing a team and fostering a collaborative, customer-centric culture.Excellent communication skills, both written and verbal, with the ability to engage clients and teams effectively.Experience working with startups, e-commerce, fashion, or apparel/product manufacturing preferred.Strong problem-solving and conflict resolution skills.Ability to work under pressure and manage multiple priorities in a fast-paced environment.Familiarity with customer service platforms and CRM tools.A passion for delivering exceptional service and building lasting client relationships.Prior experience in a creative or design-driven environment is a plus.Strong organizational skills and attention to detail.Willingness to work US business hours.Required language(s): English THE/STUDIOâs Company ValuesIntellectually curious - possesses a natural disposition and comfort to ask questions, challenge the status quo, and a desire to âget to the bottom of thingsâ if they see something not quite rightSelf-motivated with a meaningful reason to deliver excellenceGood communication skills that enhance collaboration, minimize misunderstandings, and at a frequency that is appropriate for a remote teamRadical candor - Coachable, accepting of constructive negative feedback and willing to provide constructive negative feedback where applicableOperates with a level of urgency - values immediate action where prudent, enables quick decision-making, swift problem-solving, and seizing opportunities in a dynamic business environmentNatural customer centricity - has an affinity to always start their train of thought or analysis with the customerâs perspective, bias towards talking to the customer to understand themResults-driven - focuses on achieving and exceeding measurable objectives Our Typical Hiring ProcessSubmit an application. IMPORTANT: Please submit your resume/CV in EnglishInitial Chat with Founder/CEOHiring Manager InterviewAssessment/Case StudyFinal InterviewReference Check Note that every role is different, so the process may vary depending on the requirements of the role. Regardless of the result, we always inform candidates via email.At THE/STUDIO, we know that our Company's strength lies in the diversity of our team. THE/STUDIO is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal opportunities for all applicants and individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation.
RS Hunter Limited
Customer Service & Support
Full-time
Confidential
đLagos Requirementsâ2+ previous customer/sales rep or retail experience preferred (party or gift store experience is a plus)âStrong communication and interpersonal skillsâFriendly, persuasive, and customer-oriented attitudeâBasic computer, math and POS system skillsâBachelor's Degree in a relevant field.
Anonymous
Data Management
Full-time
Confidential
Location: Lekki, Lagos Detail-oriented Data Entry Specialist with strong proficiency in Microsoft Excel and data management. Experienced in accurately inputting, organizing, and maintaining large volumes of data while ensuring consistency and reliability. Skilled in data cleaning, validation, and reporting, with a strong eye for detail and commitment to error-free work. Known for smart and innovative thinking, with the ability to improve processes, increase efficiency, and deliver results within tight deadlines.
Anonymous
Digital Marketing
Full-time
Confidential
Location: Abuja, Nigeria (Hybrid) We are looking for a Creative Strategist, someone who wakes up thinking about culture, trends, and storytelling, and goes to sleep with ideas they cannot wait to execute in the morning. This person does not need to be told what to do. They see an opportunity and they move. They understand that the best content does not feel like content, it feels like a moment. They are as comfortable writing a sharp one-liner caption as they are building a full campaign strategy. They know African internet culture intimately and they know how to make a brand feel alive on it.
Nigerent
Software / Programming
Full-time
Confidential
Anywhere in the world
1 week ago
Location: Remote We are looking for a talented Front-End Developer with 3â5 years of experience who combines strong design skills with front-end development knowledge to create visually appealing, user-friendly digital experiences. ResponsibilitiesDesign and develop responsive web and mobile interfaces using modern front-end technologiesTranslate UI/UX wireframes and prototypes into high-quality codeEnsure consistency in design systems, typography, colors, and components across the platformOptimize applications for maximum speed and scalabilityCollaborate with our product manager, product designer, developers, and stakeholders to improve usability RequirementsProven experience as a Front-End Developer or similar roleStrong proficiency in HTML, CSS, and JavaScriptExperience with frameworks/libraries (e.g., React, Vue, or similar)Solid understanding of responsive design and cross-browser compatibilityProficiency in design tools like Figma Interested candidates should submit their portfolio along with their resume, showcasing both design and front-end development work to careers@nigerent.com
Salary 4 Life TV Game Show
Digital Marketing
Full-time
Confidential
Weâre building the team behind Nigeriaâs most exciting interactive game show, and we are expanding our channels, scaling our retail network, and growing our player base.Own the brand, drive player acquisition, and connect the dots between our TV show, live digital game, and retail experience across Flip & Pass, Showstakes, and The Hustle. Key Requirements:- Experience in product marketing, growth, or brand strategy- â Strong understanding of customer acquisition and engagement funnels- â Ability to manage multi-channel campaigns (digital + offline)- â Data-driven mindset with strong analytical skills- â Excellent communication and storytelling ability
Salary 4 Life TV Game Show
Digital Marketing
Full-time
Confidential
Weâre building the team behind Nigeriaâs most exciting interactive game show, and we are expanding our channels, scaling our retail network, and growing our player base.Own every digital door into our ecosystem â including D2C platforms, retailer portals, POS/web integrations, and strategic partnerships. Key Requirements:- Experience managing digital platforms or online distribution channels- â Strong knowledge of D2C ecosystems and platform integrations- â Familiarity with POS systems and web-based tools- â Ability to manage partnerships and cross-functional teams- â Strong problem-solving and execution skills
Anonymous
Data Management
Full-time
Confidential
Employment Type: PermanentLocation: Isolo, Lagos State We are seeking a detail-oriented and analytical Data Analyst to collect, process, and interpret data to support business decision-making. The ideal candidate will have strong problem-solving skills, a solid understanding of data analysis techniques, and the ability to translate complex data into actionable insightsEducation Requirement: B.Sc. Computer Science or other related courseExperience Requirement: Minimum of 3years experience as a data analyst in an FMCG sectorSpecial Considerations: Data Sensitivity and Confidentiality, Tools and Technology Support and Work Flexibility Role KRAs/Key Deliverables of the Job1. Design Dashboard for monitoring business and operations.2. Review Operational policies and procedures.3. Timely reporting of all Food Business operations.4. Administering new food project. Qualified candidate should send CVs to ufan.iboro@natural-prime.com, hr.assistant@esrnl.com using the job role as the subject of the mail
PecanTrust Microfinance Bank
Sales
Full-time
Confidential
đLekki, Lagos State Requirements, Qualifications and Skills:⢠Bachelorâs degree or HND in Business Administration, Marketing, Finance or related field⢠Minimum of 2-3 years of experience in commercial Finance investment, Insurance or Microfinance Banking⢠Experience in sales, business development and relationship management How to Apply đInterested and qualified candidates should send their CVs to hr@pecantrust.com
Brightsight Media Ltd
Sales
Full-time
Confidential
Company: Brightsight Media LtdLocation: 17, Olaleye Street, Off Oguntolu Road, Shomolu, Lagos Job OverviewBrightsight Media Ltd is looking for a Sales / Marketing Officer with 5â8 years of experience, preferably in an advertising or marketing agency.The ideal candidate will help promote our services, attract new clients, and grow the company by securing new business opportunities. You should be confident in presenting marketing solutions and building strong relationships with clients. Key Responsibilities⢠Identify and approach potential clients⢠Promote the companyâs advertising and marketing services⢠Present and pitch our services to new clients⢠Close sales deals and bring in new business⢠Meet sales targets and contribute to company growthMaintain good relationships with existing clientsWork closely with the creative and production teams Requirements⢠5â8 years experience in sales or marketing⢠B.Sc or HND in Marketing, Business Administration, Mass Communication, or any related field.⢠Previous experience in an advertising or marketing agency is an advantage⢠Good communication and negotiation skills⢠Ability to meet sales targets⢠Self-motivated and results-oriented Salary & Benefitsđ° Attractive salary guaranteedâ Performance-based incentives and commissions How to Applyđ§ Email: info.brightsightmedia@gmail.comđ Phone: 08166580886đ Address: 17, Olaleye Street, Off Oguntolu Road, Shomolu, Lagos
