Access Bank
Customer Service & Support
Full-time
Confidential
DescriptionTo ensure customer service needs are met by monitoring all interactions in the Contact Center. Functions & Responsibilities Coaching and mentoring of direct reportsCarrying out performance appraisals at appropriate times.Oversee and assist in resolving escalated operational and customer service issues.Provide day-to-day supervision and guidance of direct reportsIdentify individual and group training needs which are promptly addressed through EMS sessions and classroom training.Ensure all subordinates comply with documented rules, regulations & operational processes.Compiling, analyzing and distributing statistical and qualitative information relating to the performance and functions of the Contact Center.Use call recording applications to ensure adherence to set standards on inbound and outbound calls by Contact Center agents.Ensure Agents are rated based on given criteria.Report trends relating to all items on the quality evaluation forms within and across the Contact Centre TeamsMonitor, measure and report on the quality of training delivery in the Contact CentreIdentify and report on Training needs from the outcome of calls monitoring.Ensure a Training calendar is maintained and adhered to.Develop, and maintain Standard Operation Procedures.Ensure the following QA reports are timely and informative: Call Evaluation, CRMAdherence, Agent Attendance, follow up on VOC feedback.Liaise with Supervisors on their agents’ performance to ensure improvement.Quantitatively evaluates and recommends action plans based on all Contact Center reporting/analysis in order to enhance customer experience and drive operational efficiencies.Aid in determining staffing plan, based on call arrival patterns, forecasted phone/e-mail volumes, and agent skill staffing levels.Ensure proper training and on-boarding of new hires.Communicating new products/process developmentPrepare monthly team-based performance report to identify gaps and improvements.Assessing employees’ skills, performance, and productivity to identify areas of improvement (Training Need Identification).Regular communications on products and general information that can assist agent perform better on the job.Conducting monthly on the job assessment to identify knowledge gaps and bridge same where necessary.Identify and report on Training needs from the outcome of calls monitoring.Develop and deliver training on identified knowledge gaps.Develop individualized and group training programs that address specific business need. RequirementsProfessional RequirementsA good university first degree in any disciplineMinimum of 3 years in a bank and/or corporate solutions and/or payment institution. Experience in cards and electronic business will be an added advantage Skills / Competence Requirements RequiredKnowledge, Skills & Abilities Ability to balance department needs with scheduling requests, as well as conduct diplomatic discussions with representatives when unable to accommodate requestsAbility to exercise independent judgment and assume responsibility while making necessary decisions.Ability to handle occasional challenges of quality assurance scoring with management.Demonstrated leadership and problem-solving skills.Excellent written, verbal and communication skills.Excellent organization skills.Excellent time management skills.Excellent interaction skills.Ability to learn and apply skills quickly.Ability to work with a diverse group of people and manage a team of Agents Generic SkillsStrategic Focus/ OrientationIntegrity and DiscretionInitiative/ ProactiveEntrepreneurshipAnalytical skills / Problem solvingResilience, Tenacity and IntegrityInterpersonal skillsCommunication (oral & written) Supervisory SkillsLeadershipCoaching /Leadership / InfluencingInitiative/Entrepreneurship/ taking ownershipTeam building / conflict managementOrganization & coordinationGeneral managerial /administration
GTBank
Banking
Internship
Confidential
Job DescriptionJoin our team of talented and vibrant professionals for an exciting career in financial services.Career Placement Program (NYSC Batch)We are gathering profiles of skilled and motivated young professionals completing NYSC who may be a good fit for upcoming roles in the financial sector. This form helps us match you to suitable career opportunities based on your skills, experience, and interests.Kindly fill in your details accurately, this is not an application to a specific role, but a quick profiling step to place you where you fit best. Eligibility CriteriaA minimum of a Bachelor’s degree from a reputable universityFive (5) O ’Level credits including English and MathematicsMust have completed NYSC
Shakur LLC
Admin & Office
Full-time
Confidential
Anywhere in the world
6 months ago
Remote (Work from Anywhere)Company: Shakur LLC RequirementsStrong technical and computer skillsExperience with Canva and basic designFamiliarity with ChatGPT or similar AI toolsKnowledge of credit repair dispute processes (preferred)Ability to edit videosStrong attention to detail and organizationReliable internet connectionMust have access to WhatsApp for communication Preferred QualificationsExperience in credit repair, tax, or financial/legal servicesSocial media management experienceAbility to work independently and meet deadlinesEntry-level opportunity with potential for growthFlexible hours (minimum 10 hours weekly)Long-term opportunity for the right candidate To Apply:Submit your resume and a brief message describing your experience with Canva, video editing, and credit repair (if applicable)To:info@shakurgroupllc.comUse the job title as subject of the mail
Anonymous
Sales
Full-time
Confidential
Location: Lagos, NigeriaEmployment Type: HybridIndustry: Renewable Energy and Telecommunications Job SummaryWe are seeking a motivated and results-driven Sales Executive to join our team. The ideal candidate will be responsible for generating new business opportunities, maintaining relationships with existing clients, and achieving sales targets. The Sales Executive will play a key role in driving the company's revenue growth by identifying prospects, promoting products or services, and closing deals. Key Responsibilities•Drive sales across multiple business verticals to achieve and exceed corporate targets.•Build, manage, and maintain strong relationships with key clients and potential customers.•Conduct sales calls, client meetings, and site visits to acquire and develop new business accounts.•Prepare and deliver compelling sales proposals that address client requirements.•Collaborate with the sales and operations teams to secure deals and ensure timely delivery of products and services. Requirements•Proven experience as a Sales Executive, Sales Representative, or in a similar sales role.•Excellent communication, negotiation, and interpersonal skills.•Strong ability to identify opportunities and close sales.•Good knowledge of sales and marketing techniques.•Proficiency in Microsoft Office and CRM software is an advantage. Qualification ·Bachelor’s Degree, HND, or equivalent qualification in Marketing, Business Administration, or a related field.·Proven experience as a Sales Executive, Sales Representative, or in a similar sales role.·Minimum of 3- 5 years work experienceHow to ApplySend your CV to: recruitment@caihgroup.com with the subject "Sales Executive".Application Deadline: 31st March, 2026
Anonymous
Business Development
Full-time
Confidential
Anywhere in the world
6 months ago
Location: Remote | Nigeria We're growing — and we need a partner to grow with us. At Galdunx, we help SMEs and startups build their digital presence — from websites and mobile apps to graphics and UI/UX design.We're good at what we do. But we know that great work alone doesn't win clients. That's where you come in. 📌 Role: Business Development Partner (Commission-Based)📍 Location: Remote | Nigeria💰 Earning: 15-25% commission on every closed deal 🔹 What you'll do:• Identify businesses that need digital solutions• Introduce them to Galdunx's services• Close deals and we handle developments 🔹 You're a great fit if you:• Have a network of business owners, entrepreneurs, or decision-makers• Are a marketer, business consultant, or freelancer• Love connecting people and earning from it• Can communicate value clearly and confidently Website: www.galdunx.com
Anonymous
Customer Service & Support
Full-time
Confidential
Location: Lekki Phase 1, Lagos We are looking for enthusiastic and customer-focused male individuals to join our team as full-time, on-site Customer Service Representatives. In this role, you will handle customer inquiries via calls, emails, or chat, resolve issues, and ensure excellent customer experiences. We seek candidates with strong communication and problem-solving skills. Prior experience in customer service is a plus but not mandatory. Applicants should be comfortable working in rotational shifts. Shortlisted candidates will be contacted. Feel free to share this opportunity with anyone who might be interested.
Anonymous
Banking
Part-time
Confidential
A Tier One Commercial Bank is seeking experienced and analytical professionals to join its Credit Office Department for the following positions: 1. Credit Analyst (Team Member, Credit Office)Grade Level: Executive Trainee(ET)- Banking Officer ( BO) 2. Credit Analyst (Team Lead, Credit Office)Grade Level: Banking Officer ( BO) -Senior Banking Officer ( SBO) Key Requirements:✦ Strong experience in credit review & analysis (Energy, Corporate, Project Finance, Structured Finance, etc.) within a financial institution is mandatory.✦ Expertise in Financial Statement Analysis.✦ Strong experience in credit spreading and proficient in credit analysis tools such as: Bloomberg, Moody’s Analytics, etc, excel-based financial modeling tools and any other relevant financial tools for credit analysis.✦ Proven track record of success in credit risk management. How to Apply:Qualified candidates should send their updated resume to david.eyo.talentpool@gmail.com using the Job Role as the subject of the email.
Anonymous
Accounting/Finance
Full-time
NGN 1,000,000 and above
Hybrid | Lagos | N2Million NET We are a leading non-profit organization dedicated to raising a new generation of principled, dynamic, and transformational leaders across Africa. The RoleYou will provide strategic oversight for finance and procurement, ensuring strong financial governance, compliance, and efficient resource management. This role also involves leading a team and partnering with senior leadership to drive organizational performance. What We’re Looking ForMaster’s degree in Finance, Accounting, Business Administration, or related fieldChartered certification (ICAN, ACCA, CIPS, or equivalent) is requiredMinimum of 10 years’ experience in finance and procurement preferably in an international organization/NGOAt least 6 years in a leadership roleStrong experience in budgeting, reporting, auditing, and procurementHands-on experience with financial systems (e.g., SAP, QuickBooks, NetSuite, Microsoft Dynamics)High integrity, strong leadership, and excellent stakeholder management skillsExperience in NGOs or development organizations is a strong advantage Compensation & Benefits💰 Net Salary: ₦2,000,000/monthHMOPensionLife InsuranceLearning & Development opportunities
Solar Home Solutions
Sales
Full-time
Confidential
Location: Lagos, NigeriaEmployment Type: HybridIndustry: Renewable Energy and Telecommunications Job SummaryWe are seeking a motivated and results-driven Sales Executive to join our team. The ideal candidate will be responsible for generating new business opportunities, maintaining relationships with existing clients, and achieving sales targets. The Sales Executive will play a key role in driving the company's revenue growth by identifying prospects, promoting products or services, and closing deals. Key Responsibilities•Drive sales across multiple business verticals to achieve and exceed corporate targets.•Build, manage, and maintain strong relationships with key clients and potential customers.•Conduct sales calls, client meetings, and site visits to acquire and develop new business accounts.•Prepare and deliver compelling sales proposals that address client requirements.•Collaborate with the sales and operations teams to secure deals and ensure timely delivery of products and services. Requirements•Proven experience as a Sales Executive, Sales Representative, or in a similar sales role.•Excellent communication, negotiation, and interpersonal skills.•Strong ability to identify opportunities and close sales.•Good knowledge of sales and marketing techniques.•Proficiency in Microsoft Office and CRM software is an advantage. Qualification ·Bachelor’s Degree, HND, or equivalent qualification in Marketing, Business Administration, or a related field.·Proven experience as a Sales Executive, Sales Representative, or in a similar sales role.·Minimum of 3- 5 years work experience How to ApplySend your CV to: recruitment@caihgroup.com with the subject "Sales Executive".Application Deadline: 31st March, 2026
MAX
Other
Internship
Confidential
A 6-month, hands-on experience for smart, curious minds ready to work onreal products in a high-impact tech environment.Are you ready to be the next—EngineerProduct ThinkerProblem SolverBuilder of Africa’s mobility future If you’re curious, driven, and ready to learn fast by doing, you’ll fit right in.
