Senior Reliance Care Associate

Job Summary

📍Remote

Requirements
•Bachelor's degree (any discipline)
•Must have completed NYSC or have a valid letter of exemption.
•Minimum 3 years’ experience in customer support operations
•Minimum 1 -2 years’ experience in quality assurance (checking work quality, creating scorecards, coaching team members
•Experience leading or supervising a team of 5 or more people
•Experience using any ticketing or helpdesk software (e.g., Zendesk, Freshdesk, Intercom, Zoho Desk)
•Good skills in Excel or Google Sheets (can create reports, use formulas, make charts)
•Strong written and spoken communication skills