Route Operations Analyst (Ref: SKHQ-0013)

Job Summary

Location: Lagos, Nigeria

Reports to: Head of Operations

Industry: Tech-Enabled Transportation / Logistics Solutions

Role Mandate
The Route Operations Analyst is responsible for optimizing route planning and execution to improve on-time performance, minimize delays, and ensure the effi cient matching of drivers, vehicles, and customer demand. This role sits at the intersection of data analysis and real-time logistics, ensuring that the physical transportation network operates at peak effi ciency
Who You’ll Be Working With
Our client is a leading provider of tech-enabled mass transit solutions dedicated to transforming the commuting experience for individuals and corporate organizations. By leveraging a global network of vehicle partners, they provide affordable, predictable, and sustainable transportation services. Their mission is to redefi ne urban mobility through reliability, safety, and comfort.

Key Responsibilities
● Network Design: Design and maintain strategic route plans that balance operational effi ciency, service reliability, and vehicle capacity.
● Performance Monitoring: Proactively monitor route performance to identify recurring patterns causing delays, congestion, or missed trips.
● Dynamic Adjustment: Adjust active routes in response to shifting demand, traffi c incidents, or unforeseen operational constraints.
● Cross-Functional Alignment: Work closely with Fulfi llment and Driver Operations teams to ensure that theoretical route plans align with on-ground execution realities.
● KPI Tracking: Monitor and report on route-level metrics, including travel time variance, on-time arrival (OTA) rates, and seat utilization.
● Continuous Improvement: Recommend routing and scheduling enhancements based on deep-dive data analysis and feedback from the fi eld.
Requirements - Education & Experience
● Education: Bachelor’s degree in Operations, Logistics, Engineering, Supply Chain Management, or a related fi eld.
● Experience: Proven experience in mobility, logistics, delivery services, or transportation operations.

Preferred Skills
● Analytical Rigor: Strong problem-solving skills with the ability to interpret complex datasets and maps.
● Technical Profi ciency: Comfortable working with routing software, GIS tools, and operational performance dashboards.
● Operational Intuition: Ability to balance mathematical optimization with the practical, "on-the-ground" realities of urban commuting.
● Communication: Capable of translating data insights into clear instructions for dispatch and driver management teams.

Compensation
Attractive and comparable with the industry.

How to Apply
To apply, please email your resume and a brief cover letter to recruitment@myskillzhq.com, using the Job Title and Reference Number as your subject line.