Quality Assurance (QA) Field Operations Associate (Ref: SKHQ-0013)

Job Summary

Location: Lagos, Nigeria (Hybrid)

Reports to: Head of Operations

Salary: ₦350,000 Monthly Net

Industry: Tech-Enabled Mobility

Role Mandate
The QA Field Operations Associate ensures on-ground quality assurance by conducting proactive fi eld checks on vehicles and drivers. The primary goal is to prevent service failures, customer complaints, and brand erosion by identifying and resolving issues before trips commence.
Who You’ll Be Working With
Our client is a leading provider of tech-enabled mass transit solutions dedicated to transforming the commuting experience for individuals and corporate organizations. By leveraging a global network of vehicle partners, they provide affordable, predictable, and sustainable transportation services.

Key Responsibilities
● Daily Inspections: Conduct rigorous daily spot checks on vehicles and drivers prior to trip starts, focusing on cleanliness, mechanical readiness, regulatory compliance, and professional presentation.
● SOP Validation: Validate on-ground adherence to standard operating procedures (SOPs) and immediately fl ag any gaps or safety violations.
● Documentation & Reporting: Clear and objective documentation of all QA fi ndings, ensuring that data is captured for operational reviews.
● Escalation Management: Escalate recurring issues or critical failures to the Driver Operations and Maintenance teams for immediate resolution.
● Corrective Action Support: Support the implementation of corrective actions, including vehicle re-checks, driver re-training referrals, or temporary suspension of non-compliant assets.
● Field Intelligence: Act as the primary "eyes on the street" for the leadership team, providing real-time feedback on operational challenges and environmental factors affecting service.
Requirements - Education & Experience
● Education: OND, HND, or Bachelor’s degree in any discipline.
● Experience: Previous experience in logistics, mobility, transport, or service operations is a signifi cant advantage.

Preferred Skills
● Compliance Mindset: Prior experience in fi eld operations, quality assurance, or regulatory compliance.
● Attention to Detail: Exceptional ability to spot deviations from standards and enforce protocols objectively without compromise.
● Operational Grit: A strong willingness to work consistently in the fi eld and navigate diverse urban environments.
● Communication: Ability to document fi ndings clearly and communicate expectations professionally to third-party partners and drivers.
● Objectivity: Ability to maintain a high level of integrity and enforce standards fi rmly and fairly.

How to Apply
To apply, please email your resume and cover letter to recruitment@myskillzhq.com, using the Job Title and Reference Number as your subject line.