Operations Manager

Job Summary

📍Lagos

Requirements
●7+ years of progressive experience in operations, commercial management, business management, financial services, fintech, banking, FMCG, or a similarly complex high-growth environment.
●Demonstrated experience managing large, distributed, or multi-regional operations with significant workforce or partner-network responsibility.
Proven experience with P&L, budgets, cost management, commercial performance, or financially accountable operational decisions.
●Strong track record scaling operations, building distribution or service networks, entering new markets, and designing operating models that can be replicated across locations.
●Demonstrated ability to deliver measurable growth and operational outcomes through data-driven territory planning, KPI management, resource allocation, and performance optimization.
●Deep understanding of operational risk, controls, compliance, customer protection, and sustainable growth within financial services or another highly regulated environment.
●Exceptional people-leadership capability, including managing managers, developing leadership pipelines, coaching high performers, and building accountable cultures.
●Strong change-management and transformation skills, with evidence of introducing new ways of working, improving processes, and driving adoption across teams.
●Excellent executive communication, stakeholder management, negotiation, problem-solving, and decision-making skills.
●Advanced analytical and business-intelligence capability, with strong proficiency in KPI dashboards, Microsoft Office, Google Workspace, and operational reporting.
●Bachelor’s degree in Finance, Business Administration, Accounting, Risk Management, Economics, or a related discipline; relevant postgraduate or executive-management training is an advantage.
●Experience working with international or cross-cultural teams is highly desirable.