Expert Lead - Account Management (Customer Success)

Job Summary

Requirements

Bachelor’s degree in a relevant field.
4–6 years of experience in Customer Success, Account Management, or Merchant Growth roles within B2B/SaaS.
Proven track record of driving revenue expansion, retention, and customer health.
Strong business acumen with the ability to connect product usage to merchant outcomes
Comfortable operating at both strategic and execution levels.
Excellent communication skills, able to influence merchants and internal stakeholders.
Experience mentoring or leading peers (formally or informally).
Strong analytical mindset; confident using data to guide decisions.
Experience with CRM tools, Freshdesk, Slack, and Google Workspace is a plus
Entrepreneurial, proactive, and excited about building scalable systems in a fast-growing company.