Job Summary

Location: Ibadan, Nigeria
Company: OmniRetail Technology Limited

Job Summary:
The role is responsible for overseeing last-mile delivery operations across Micro Fulfilment Centres by ensuring adequate availability of delivery assets and efficient logistics execution. The incumbent will manage the recruitment and onboarding of delivery associates, support OmniHub Franchise Partners in operating logistics services, and drive operational efficiency through timely delivery reconciliations and issue resolution. The role also involves continuous monitoring of delivery performance, ensuring alignment with operational targets, and providing regular updates to key stakeholders.

Responsibilities
• Carry out weekly delivery assets requirement audit for each micro fulfilment centre to determine what is needed (Keke, motorbike, mini van etc) taking into consideration the order volumes generated daily.
• Identify, recruit and onboard the delivery associate with the proper vehicle type to the micro fulfilment centre.
• Train the OmniHub Franchise partner on how to operate a logistics service either as a vehicle owner or as an aggregator.
• Work with the OmniHub Franchise partner to ensure consistent availability of required delivery assets at each OmniHub.
• Responsible for working with the OmniHub Franchise partner to ensure delivery reconciliations are closed within 24 Hours from shipment.
• Responsible for working with the OmniHub Franchise partner and the Franchise Stockpoint Manager to solve any delivery or reconciliation issues.
• Provide daily updates to the Business head/ Growth manager and the functional logistics function head on the delivery performance.
• Be the first point for any issue resolution with regards delivery operations or reconciliation.

Requirement
• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Minimum of 3–5 years’ experience in logistics, last-mile delivery, or supply chain operations.
• Proven experience managing delivery operations, fleet coordination, or distribution networks.
• Strong understanding of last-mile delivery models and asset management (motorbikes, tricycles, vans, etc.).
• Experience working with third-party partners, vendors, or franchise models is an added advantage.
• Excellent problem-solving and analytical skills with the ability to resolve operational issues efficiently.
• Strong communication and stakeholder management skills.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
• Proficiency in Microsoft Office tools (Excel, Word, PowerPoint); knowledge of logistics or tracking systems is a plus.
• High level of accountability, attention to detail, and organizational skills.

How to Apply
Send your CV to careers@omniretail.africa with “Delivery Excellence Manager” as the subject of your email.