Contact Center Agents (Fixed Term Contract)

Job Summary

Location: Lagos (Hybrid)

Requirements
●HND/B.Sc(MBA added advantage)
●Minimum of 1-2 years’ experience in similar role.
●Excellent knowledge of social media best practices.
●Ability to effectively use a variety of social media platforms, such as Twitter, Facebook, Instagram, LinkedIn, and Google+.
●Working knowledge of social media tools, such as HootSuite, Buffer, and Google Analytics
●Conversant with major Telephony and CRM applications used across the industry.
●Ability to deal with diverse problems using facts, judgement and discretion to resolve them.
●Have an instinct around anticipating and handling problems, crafting solutions, communicate them to clients
●Ability to probe effectively for understanding.
●Listening attentively to customers on every complaint.
Offer customer a solution or an alternative that best meets their needs.  
●Knowledge of customer service practices and principles
●An understanding of banking procedures and policies and Computer literacy
●High degree of intelligence, communication and analytical skills
●Knowledge of the Financial Advisory and Intermediary Services Act.