Moniepoint
Customer Service & Support
Full-time
Confidential
Job Type: Full Time , HybridQualification: BA/BSc/HNDExperience: 3 yearsLocation: LagosJob Field: Banking , Customer Care Job PurposeThe Quality Assessment Lead is the guardian of service excellence at Moniepoint. You are responsible for ensuring that every interaction—whether in sales, collections, or support—meets our high standards of mastery and empathy.You don’t just "check boxes"; you identify the stories behind the data, coaching our teams to improve and ensuring our customers always interact with a knowledgeable, relatable, and reliable partner. Key ResponsibilitiesDesign the Framework: Build and implement robust quality assurance frameworks that define what "great" looks like across all agent functions.Master the Review Process: Conduct deep-dive reviews of calls, tickets, and cases to ensure compliance, accuracy, and a human touch.Drive Insights: Track and analyze key metrics like First Call Resolution (FCR) accuracy, CSAT drivers, and error trends to find the "why" behind the numbers.Empower through Coaching: Provide structured, actionable feedback and coaching recommendations that help our agents grow as professionals.Solve Root Causes: Identify why quality failures happen and collaborate with stakeholders to implement systemic fixes rather than just treating symptoms.Collaborative Improvement: Work closely with training and product teams to update scripts, refine procedures, and develop training materials that boost overall efficiency.Support Growth: Lead agent retraining initiatives based on quality insights, ensuring our frontline is always equipped to succeed. Qualifications3+ years of experience in a call center or high-volume support environment.At least 2 years of experience in team management, quality assurance, coaching, or training.Exceptional attention to detail—you notice the things others miss.Strong leadership and stakeholder management skills; you can influence teams and collaborate effectively across the business.High ethical standards with a deep commitment to candour, integrity, and accountability.Proven ability to identify root causes and recommend effective, scalable solutions. Preferred QualificationsExperience with QA software (e.g., Klaus, MaestroQA) and CRM systems like Zendesk or Salesforce.Data visualization skills or experience using BI tools to report on quality trends.Experience in fintech or financial services, with an understanding of relevant compliance standards. About YouYou're a Guardian of Standards: You have a high bar for excellence and take pride in helping others reach it.You're a Coach at Heart: You enjoy seeing people improve and know how to deliver feedback in a way that is supportive and motivating.You're Analytical: You love connecting the dots between individual interactions and macro trends.You're Organized: You can manage multiple priorities and deadlines without losing your focus on quality.
Moniepoint
Customer Service & Support
Full-time
Confidential
Job Type: Full Time , HybridQualification: BA/BSc/HNDExperience: 3 yearsLocation: LagosJob Field: Customer Care Job PurposeThe Issue Resolution Lead owns the end-to-end journey of turning customer friction into financial happiness. You'll lead a team dedicated to resolving complex complaints with fairness, speed, and mastery.This isn't just about closing tickets; it’s about identifying why things go wrong and partnering with teams across Moniepoint to fix the root cause. You ensure that when a customer has an issue, they leave the interaction feeling heard, respected, and supported. Key ResponsibilitiesLead and Coach: Guide a team of Issue Resolution Officers, setting clear quality standards and fostering a culture of mastery and empathy.Own the Escalation Path: Act as the final point of contact for complex issues, providing clear, factual, and regulatory-facing responses when needed.Root Cause Mastery: Analyse recurring complaints to find the "why" and collaborate with Product and Engineering teams to implement permanent fixes.Guard Compliance: Ensure all resolutions align with internal policies, data privacy laws, and regulatory guidelines without making the process feel bureaucratic.Standardise Excellence: Develop and continuously improve SOPs, resolution playbooks, and FAQs so the team always has the best tools to help our users.Data-Driven Insights: Track and report on performance metrics like SLA adherence and customer satisfaction to drive continuous improvement.Audit Readiness: Support regulatory reviews by maintaining impeccable case documentation and evidence of fair resolution. Qualifications3+ years of experience in customer support or issue resolution within fintech or financial services.At least 2 years in a leadership or supervisory role, with a track record of coaching teams to success.Deep analytical skills—you can see the pattern in the data and know how to act on it.Exceptional communication skills; you can explain complex fixes in simple, human terms.A high bar for integrity and accountability. Preferred QualificationsExperience working with CRM and ticketing systems (e.g., Zendesk, Freshdesk, or Salesforce).Knowledge of Nigerian financial regulations and data privacy requirements.Experience in a fast-growth startup or scale-up environment. About YouYou're a Problem Solver: You enjoy connecting the dots and bringing order to messy situations.You're Relatable: You speak like a human, not a manual. You understand that behind every ticket is a person trying to run a business or manage their life.You have Grit: You don't settle for "good enough." You take one step at a time to drive momentum and improve our systems.You're a Systems Thinker: You build for scale, creating processes that work today but can grow with us tomorrow.
Moniepoint
Customer Service & Support
Full-time
Confidential
Job Type: Full Time , HybridQualification: BA/BSc/HNDExperience: 1 - 3 yearsLocation: LagosJob Field: Customer Care Job PurposeAt Moniepoint, we are on a mission to create financial happiness for everyone, everywhere. As an Issue Resolution Officer, you are the primary advocate for our customers when they face challenges with our loan products.Your role is to turn a frustrating experience into a moment of relief and trust. You’ll investigate disputes, resolve complex issues, and ensure that every customer feels heard and valued. By providing fair and timely solutions, you help us maintain the integrity of our financial ecosystem and keep our promise of reliable service to millions of people. Key ResponsibilitiesInvestigate & Resolve: Take full ownership of customer issues related to our loan products. You’ll conduct end-to-end investigations to find the root cause and provide a resolution that is both fair and compliant.Complex Case Management: Handle sensitive and escalated cases with empathy and precision. You’ll navigate tricky situations to ensure we reach the best possible outcome for both the customer and the company.Collaborative Problem Solving: Work closely with our technical and policy teams to fix underlying issues that impact our customers. You aren't just closing tickets; you’re helping us improve our systems.Maintain Integrity: Ensure every resolution follows our internal policies and regulatory standards. You’ll handle customer data with the highest level of confidentiality and care.Clear Communication: Keep customers updated throughout the resolution process. You’ll provide clear, human, and empathetic explanations, ensuring there’s no room for misinterpretation.Insights for Growth: Track and analyze trends in customer complaints. You’ll provide data-backed insights to help us prevent recurring issues and make our products even better. QualificationsA degree from a reputable institution.1-3 years of experience in a call center, customer service, or issue resolution role within a financial institution.System Savvy: You’re comfortable navigating CRM, loan management, or call management systems.Data Literate: You have a basic comfort level with data and can navigate multiple systems to find the information you need.Strong Communicator: Your verbal and written communication skills are excellent—you can explain complex policies in simple, relatable terms. About YouEmpathetic Hero: You genuinely care about helping people. You stay calm and resilient under pressure because you know your work makes a real difference in someone’s day.Master of Detail: You don’t miss the small things. You follow structured workflows precisely and take pride in the accuracy of your documentation.Problem-Solving Mindset: You enjoy "connecting the dots" to solve a puzzle. You’re always looking for a better way to do things.Reliable & Professional: You hold yourself to a high standard of integrity and confidentiality. You’re a "Regular Guy" (or girl) who people can depend on to do the right thing.
Purse Money
Accounting/Finance
Full-time
Confidential
Location: Lagos, Nigeria (Remote)Application Deadline: March 31, 2026 Who We ArePurse Money is a game-changing fintech platform designed for individuals and businesses operatingbeyond borders. We offer multi-currency wallets and global account all in one seamless hub. With real-time, market-beating exchange rates and effortless currency conversion, we’re on a mission to simplifyglobal spending.About the RoleWe are hiring for the role of a Treasury & FX Sales Associate who will be responsible for driving foreignexchange (FX) sales, managing client relationships, and supporting treasury activities. The ideal candidatewill provide clients with tailored FX and cross-border payment solutions, growing transaction volumes,optimizing revenue from FX products, and supporting efficiency liquidity and settlement management. Key Responsibilities● Drive FX sales and onboard corporate clients with cross-border payment needs● Provide FX quotes and manage pricing profitability● Support treasury liquidity, funding, and settlement operations● Build relationships with corporate clients and advise on currency/payment solutions● Work with operations, compliance, and finance teams to ensure smooth execution● Monitor FX market trends and share insights with clients● Ensure compliance with AML/KYC and internal treasury controls Job Requirements● Bachelor’s degree in Business, Marketing or related field.● 3+ years of proven experience in Treasury and FX Sales, preferably in fintech, banking, or cross-border payments.● Strong understanding of FX markets, and payment systems.● Proven track record of meeting or exceeding sales targets, business client acquisition, transactiongrowth, and revenue generation. What We Offer● Thriving work culture● Competitive pay and commission structure● Dynamic and Collaborative environment
Standard Bank Group
Accounting/Finance
Full-time
Confidential
We are seeking a highly analytical and detail-driven Reward Analyst to support our Rewards, Performance, and Recognition agenda. If you know strong talent with deep data capability and HR analytics experience, referrals are appreciated. Key Must-Have Experience & Skills:- 5–7 years’ experience in reward analytics, people data insights, and performance management reporting.- Strong experience working with complex data from multiple sources and generating actionable insights for decision-making.- Expertise in remuneration analysis, internal equity reviews, external benchmarking, and reward-related advisory support.- Experience supporting performance cycles from goal-setting to ratings and reporting plus recognition program execution.- Ability to apply analytics, statistical modeling, predictive/prescriptive insight techniques to people decisions.- Strong attention to data quality, compliance, and reward governance requirements. Qualification Requirements:- First degree in Accounting, Statistics, or Sciences (required).- Chartered Accountant qualification i.e. ACA/ACCA etc. (required).- Data certification or applied data knowledge (advantage).
Erisco Foods Limited
Quality Control & Assurance
Full-time
Confidential
📍Ikeja, Lagos Qualifications and Requirements●BSc. Degree / HND qualification in Food Science & Technology, Microbiology, Industrial Chemistry, or a related field.●Minimum of 5 years experience in a quality control role within a manufacturing or FMCG environment.●Strong knowledge of food safety standards (e.g., HACCP, GMP).●Attention to detail and excellent analytical skills.●Ability to work under pressure and in a fast-paced production environment.●Good communication and teamwork skills. Send CV to: recruitment@eriscofoodsltd.com.ng using the Job Title and Location as the subject of the mail
Kraks Media
Creative & Design
Full-time
Confidential
📍Lagos Qualification & Experience:●2–3 years of relevant experience in Motion Graphics Design, Graphic Design, or a similar role.●Must have a strong portfolio, especially in motion graphics work.●Experience creating visual content for social media or digital platforms is important.●A degree in a related field is an added advantage, but your work matters more Send CV and Portfolio to: jobs@kraksmedia.com
Sahara Group
Other
Internship
Confidential
The #SaharaBeyondXXX GMT Programme Eligibility●Bachelor’s Degree with a minimum of Second Class Lower(2:2) in any discipline or equivalent from an accredited tertiary institution●0–3 years work experience●A Master’s degree or professional qualifications is an added advantage. Closing Date: April 17, 2026
Prolato Technologies Limited
Information Technology
Full-time
Confidential
📍Surulere, Lagos Requirements●Minimum academic qualification of bachelor’s degree in computer science or a technology-related field from a recognized University.●0-2 years’ experience in cybersecurity and network security●Hands-on experience with security tools, firewalls, and endpoint protection a plus●Ability to assess and mitigate common threats and vulnerabilities●Relevant certifications a plus (e.g., CompTIA Security+, CEH, CCNA Security)●Excellent problem-solving and analytical skills.●Good presentation skills.Send CV to: recruitment@prolatotech.com using the Job Title and Location as the subject of the mail.
Oikonomakis Law Firm
Legal Services
Full-time
Confidential
📍Lagos (Hybrid) Requirements· Qualified Nigerian lawyer with full bar admission· Minimum 5 years’ experience in law firms or corporate legal departments· Fluent in English (written and spoken)· Strong communication, analytical, and drafting skills· Proactive, client-focused, and a team player
